Effective Date: 01/01/2025

Thank you for shopping with Element Worx ("we," "our," "us"). We are committed to providing you with a seamless shopping experience, and we want to ensure you understand our shipping process. Please review the details below regarding our shipping practices.

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1. Shipping Methods & Delivery Times

We offer the following shipping methods:

• Standard Shipping: Estimated delivery time is 14 to 21 business days.

• Expedited Shipping: Estimated delivery time is 10 to 14 business days.

• Express Shipping: Estimated delivery time is 7 to 10 business days.

Delivery times may vary depending on your location, and during peak seasons or holidays, there may be slight delays.

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2. Shipping Rates

Shipping costs are calculated based on your location, the shipping method chosen, and the weight of your order. You can view the exact shipping cost during checkout before finalizing your purchase. In some cases, we may offer free shipping promotions on orders over a certain amount.

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3. Order Processing

All orders are processed within 3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Please note: Processing times are separate from shipping times. Once your order has been processed, it will be handed over to the carrier for delivery.

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4. International Shipping

We currently ship to the United States only. Please refer back at a later time for updates.

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5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.

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6. Address Accuracy

Please ensure that your shipping address is correct and complete at the time of checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping information.

If you realize there is an error with your shipping address after placing the order, please contact us immediately at support@elementworx.us. We will do our best to make any necessary corrections before your order is shipped.

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7. Shipping Delays

We are not responsible for delays caused by the carrier, weather, holidays, or other factors beyond our control. While we strive to deliver your order on time, please understand that shipping delays can sometimes occur, and we appreciate your patience.

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8. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us immediately at support@elementworx.us​. We will work with you to resolve the issue, which may include providing a replacement or refund, depending on the circumstances and the carrier’s policies.

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10. Returns & Exchanges

For information on returns and exchanges, please refer to our Returns & Exchanges Policy for detailed instructions.

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11. Customer Service

If you have any questions or concerns about your shipment, please feel free to contact our customer service team at:

Element Worx
Email: support@elementworx.us​.
Phone: 636-575-2211

Business Hours: Mon-Sat: 9 am - 4 pm CST

                              Sunday: Closed