​Effective Date: 01/01/2025

At Element Worx ("we," "our," "us"), we strive to provide you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process. Please review our Return Policy below.

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1. Returns

We accept returns within 30 days from the date of purchase or delivery. To be eligible for a return, the following conditions must be met:

• The item must be in its original, unused, and undamaged condition.

• The item must be in its original packaging.

• A receipt or proof of purchase is required.

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2. Non-Returnable Items

The following items are not eligible for return:​

• Sale or clearance items

• Customized or personalized items

• Items that have been opened or used

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3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@elementworx.us or 636-575-2211 with your order number and a description of the item(s) you wish to return.

2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and return instructions.

3. Ship the Item: Pack the item securely in its original packaging, including any accessories, documentation, and proof of purchase. Include the Return Authorization Number (RAN) on the outside of the package. You will be responsible for shipping costs unless the return is due to a defective or incorrect item.

 

4. Refunds

Once we receive your returned item and confirm that it meets our return policy, we will process your refund. The refund will be issued to the original method of payment. Please allow 30 business days for the refund to be reflected in your account, depending on your payment provider.

Please note: Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., defective or incorrect item).

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5. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item. We recommend contacting us before processing the return to ensure that your desired exchange item is available.

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6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@elementworx.us with a description of the damage and, if possible, include photos. We will offer a replacement or refund based on your preference, and we will cover the return shipping costs for damaged or defective items.

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7. Return Shipping Costs

For returns not related to a damaged or incorrect item, you will be responsible for the return shipping costs. We recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

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8. Exemptions

In some cases, we may offer a store credit or exchange instead of a refund. Please contact us for more details if you would like to explore this option.

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9. Late or Missing Refunds

If you haven’t received a refund after 30 business days, please check with your bank or credit card company, as it may take additional processing time. If you’ve done this and still have not received your refund, please contact us at support@elementworx.us or 636-575-2211.

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10. Customer Service

If you have any questions regarding our Return Policy or need assistance with a return, please contact our customer service team at:

Element Worx
Email: support@elementworx.us 
Phone: 636-575-2211
Business Hours: Mon-Sat: 9 am - 4 pm CST

                              Sunday: Closed